Refund Policy
At ProxySale ("we," "us," or "our"), we strive to provide high-quality HTTP proxy services that meet your needs. However, if you are not satisfied with our services, we offer a refund policy as outlined below. Please read this policy carefully to understand your rights and obligations.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- Trial Period:If you purchase a subscription plan and request a refund within 7 days from the date of purchase, you may be eligible for a full refund, provided you have not exceeded 1 GB of bandwidth usage or 24 hours of service usage during the trial period.
- Service Interruption: If our services are unavailable for more than 30% of the time during your subscription period due to issues on our end, you may qualify for a partial or prorated refund.
- Billing Errors:If you are charged incorrectly or in error, we will issue a refund for the overcharged amount upon verification.
2. Non-Eligible Cases
Refunds will not be issued in the following cases:
- You have used the service beyond the limits specified in Section 1
- The refund request is made after the specified trial period or eligibility window.
- The dissatisfaction arises from reasons outside our control, such as compatibility issues with your software or hardware.
- You violated our Terms of Service or engaged in prohibited activities.
3. Refund Process
To request a refund, please follow these steps:
- Contact Support:Send an email to [[email protected]] with your account details, subscription information, and reason for the refund request.
- Verification:Our team will review your request and verify your eligibility based on this Refund Policy.
- Processing: If approved, refunds will be processed within 5–7 business days using the original payment method. For certain payment methods (e.g., cryptocurrency), alternative arrangements may be made.
4. Partial Refunds
In cases where only a portion of the service was used or rendered unusable due to downtime, we may issue a prorated refund based on the unused portion of your subscription.
5. Cancellations
If you cancel your subscription before the end of the billing cycle, you will retain access to the service until the end of the paid period. No refunds will be issued for cancellations unless explicitly stated in this policy.
6. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website and will take effect immediately upon publication. Your continued use of our services constitutes acceptance of the revised policy.
7. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: [email protected]
Website: www.proxysale.com
Thank you for choosing ProxySale!
