Frequently Asked Questions

We block access to illegal, adult, gambling, government, and financial websites in order to ensure the legality and security of our services. These measures are designed to protect both users and network interests, while providing a safer and more reliable proxy service.Please note that to use our services properly, your network environment must be an overseas one. Depending on your location and the specific country IP you are using, this may affect access to certain social media applications.

 We take IPinfo.io as the standard.If the IP address you detect differs from the one you purchased, please contact our official customer support for assistance in resolving the issue.

We try to update our IP pool as frequently as possible for our customers. This applies to the number of subnets and the list of countries/regions/cities.

Our proxy server is designed to operate as stably as possible. We do not restrict users, but creating a large number of threads on a single proxy can lead to a decrease in speed.

Please first verify that your network environment and proxy configuration are functioning correctly. Our service does not currently support access to government websites, financial platforms, websites within mainland China, and certain other restricted sites.

Our proxy server supports the following proxy protocols: HTTP and SOCKS5 website connections. Relevant data will be provided to you after payment.

IP address area identification is usually determined by a geolocation database associated with the IP address. If this database is incorrect or outdated, it may lead to inaccurate identification. Different browsers and websites use different IP recognition databases, and some may experience delays. We will continue to update our database.

Residential Package:There are no usage restrictions on the data you have purchased within its validity period.

Unlimited Residential Package:There is no limit to the data usage within the validity period of the package you have purchased.

Static Residential package: Purchase according to the duration you need. The data fee is included in the package, and there is no limit to the data usage.